FAQ
In the train
Q1
Is Wi-Fi available in the train?
Free Wi-Fi is available on the train.
Q2
Do you accept e-money and credit cards?
We accept e-money (iD, Edy, WAON), China UnionPay cards and credit cards (VISA, JCB, MASTER, AMEX, DINERS).
Q3
Can we take pets?
Pets are not allowed. Only assistance dogs (guide dogs, service dogs, hearing assistance dogs) are allowed.
Q4
Are strollers allowed?
Strollers are allowed only if they are folded.
Q5
Can we put our luggage somewhere?
There are no lockers for luggage storage in the train. Please look after your own luggage or leave them in the coin-operated lockers at Toyama Station.
Q6
Is there a nursing room?
There is no nursing room in the train. Please refrain from nursing and changing diapers.
Q7
How many seats are wheelchair-accessible?
It is equipped with barrier-free facilities in the train based on the ministerial ordinance by the government, but we only have one wheelchair-accessible seat.
Please let us know when you want to use a wheelchair.
Q8
Is there somewhere We can smoke?
There is no smoking area in the train.
Food and drinks
Q1
What kind of drinks are available in the train?
We serve drinks such as local sake, craft beer, wine, apple juice, and hatomugi (pearl barley) tea.
Q2
Can we bring food and drinks and take the meal home?
Due to health and hygiene, bringing food and drinks, and taking home the meal is strictly forbidden.
Q3
Do you have menus for people with allergies?
The meal is prepared with limited cooking facilities and space.
We can't serve alternative menus for guests with allergies.
Other
Q1
Are children for elementary school and kindergarten allowed?
Children for elementary school and younger (kindergarten children, infants) are allowed in the train, but a travel fee is required for elementary school students takes.
Babies (over one-year-old to preschool age) require the same travel fee as children, but travel fees will not be applied when they do not use a seat.
Infants (younger than one-year-old) do not need a travel fee when they do not use a seat.
Babies (over one-year-old to preschool age) require the same travel fee as children, but travel fees will not be applied when they do not use a seat.
Infants (younger than one-year-old) do not need a travel fee when they do not use a seat.
Q2
Where can I get a brochure?
Brochures are available at Ainokaze Toyama Railway stations (except for Takaoka-Yabunami Station, Higashi-Namerikawa Station, Nishi-Nyuzen Station, and Etchu-Miyazaki Station).
You can also download the brochure from our website.
You can also download the brochure from our website.
Q3
Do you have a discount for the handicapped person?
We do not have a discount for the handicapped person.
Q4
How do we pay for the travel fee?
Payments shall be made to our designated bank account.
Q5
When will I receive my ticket and final brochure?
After we confirm your payment, we will send it to you no later than seven days before your departure date.
Q6
What happens in the case of natural disasters or accidents?
If a natural disaster or accident occurs in which “The Story of 13000 Feet" cannot be operated, the tour may be canceled.
Q7
When the tour is canceled, how will I be refunded?
The refund will be made to your designated bank account.
For details, please call the number below or use the online contact to “The Story of 13000 Feet."
For details, please call the number below or use the online contact to “The Story of 13000 Feet."
